Shipping policy
Shipping Policy
Last updated: 10/1/26
At Tulle & Terrace Beauty, we do our best to process and ship orders as quickly as possible. Please review our shipping policy before placing an order.
Order Processing
Most orders are packed by hand and shipped within 2 business days. Processing times do not include weekends, holidays, or carrier transit times.
During launches, sales, holidays, or high-volume periods, processing times may be slightly longer.
Osmosis Products
Tulle & Terrace Beauty is an authorized professional retailer of Osmosis Beauty, including the Osmosis MD professional line.
Osmosis Beauty and Osmosis MD products purchased on our website are sold by Tulle & Terrace Beauty. Osmosis MD products are available to consultation clients through Client Access.
We always strive to ship your order ourselves. On occasion, to ensure product availability or timely fulfillment, items may ship directly from Osmosis Beauty. In these cases, your items may arrive in Osmosis packaging, ship separately from the rest of your order, and take longer to arrive (typically up to 10 business days).
If you have any questions about who is fulfilling your order, please reach out and we're happy to help.
Virtual Skin Consultations
Virtual Skin Consultations do not require shipping. Your video review and Custom Skin Plan are delivered by email within 3 business days of receiving your completed intake form and photos.
Shipping Rates
Shipping rates are calculated at checkout based on your order, location, and selected shipping method. Any available free shipping offers will be shown at checkout or clearly stated on our website.
Shipping Timeframes
Estimated shipping times vary depending on the shipping carrier and destination. Once your order has shipped, you will receive a confirmation email with tracking information when available.
Please note that shipping timeframes are estimates and are not guaranteed.
Carrier Delays
Once your order has shipped, Tulle & Terrace Beauty is not responsible for delays caused by the shipping carrier. Carrier delays may happen due to weather, holidays, high shipping volume, incorrect routing, or circumstances outside of our control.
If your tracking has not updated or your package is delayed, we recommend contacting the shipping carrier directly for the most accurate information.
Incorrect Shipping Addresses
Please review your shipping address carefully before placing your order. Tulle & Terrace Beauty is not responsible for orders shipped to an incorrect or incomplete address entered at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help before the order ships, but we cannot guarantee changes once an order has been processed or shipped.
Lost or Missing Packages
Tulle & Terrace Beauty is not responsible for packages that are marked as delivered by the carrier but are lost, stolen, or missing after delivery.
If your tracking shows that your package was delivered but you have not received it, please:
- Check around your mailbox, porch, front desk, mailroom, or delivery area
- Ask household members, neighbors, or building staff if they accepted the package
- Contact the shipping carrier directly to file a missing package claim
We are happy to help provide any order details needed for your claim.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Please include:
- Your order number
- Clear photos of the damaged package
- Clear photos of the damaged item
- A brief description of the issue
We will review the issue and work to resolve it as quickly as possible.
Incorrect Items
If you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of what you received. Once reviewed, we will help correct the issue.
International Shipping
At this time, Tulle & Terrace Beauty ships within the United States only.
If international shipping becomes available, shipping rates, delivery times, customs fees, duties, and taxes may vary by country. Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
Digital Products
Digital products do not require shipping. All digital products, including guides, programs, downloads, and educational resources, are delivered electronically by email, account login, or download link.
If you do not receive access to your digital product, please contact us with your order number.
Order Tracking
When your order ships, you will receive tracking information if available. Please allow 24 to 48 hours for tracking updates to appear after your order has shipped.
Contact Us
For shipping questions, damaged packages, incorrect orders, or digital product access issues, please contact us at:
Tulle & Terrace Skin Co. LLC, doing business as Tulle & Terrace Beauty
Email: julie@tulleandterrace.com
Website: tulleandterrace.com